Shipping policy

SHIPPING POLICY

At ARLUXX™, we strive to deliver your purchase with excellent service and flexibility across Canada.

Our service is more than just secure and rapid transportation — it's a commitment to your satisfaction. We offer a reliable service designed to handle every detail and give you the best experience.

CANADA-WIDE SHIPPING

We ship to all provinces and territories across Canada
Please ensure all address and contact information is accurate to avoid delays
Where a carrier is unable to find someone to accept delivery, costs related to re-arranged delivery will apply
If your order contains multiple items, it may not be delivered the same day
All orders must be scheduled for delivery within 30 days after the order is placed
In-store pickup must be scheduled by appointment only — contact us at info@arluxx.com

THIRD-PARTY DELIVERY PARTNERS

ARLUXX™ works with independent third-party carriers (including but not limited to Canpar, UPS, and other regional carriers) to fulfill deliveries. Once your order has been picked up by the carrier, it is under their custody and responsibility. ARLUXX™ is not liable for any damage, loss, or mishandling that occurs during transit by the carrier. Any claims related to transit damage must be reported to us within 48 hours of delivery with photographic evidence.

DELIVERY DELAYS

Estimated delivery timeframes are provided as a courtesy and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to: carrier operational issues, weather conditions, high-volume periods, or incorrect address information provided by the customer. ARLUXX™ is not responsible for delays caused by third-party carriers and will not issue refunds or cancellations solely on the basis of a carrier delay. We will make every effort to assist you in tracking and resolving delivery issues with the carrier.

CUSTOMER RESPONSIBILITY — DELIVERY PREPARATION

To ensure a smooth and safe delivery of your order, customers are responsible for preparing their space prior to delivery, including:

Floor protection: Customers must protect all flooring (hardwood, tile, laminate, carpet, etc.) before delivery. ARLUXX™ and its delivery partners are not responsible for any scratches, scuffs, dents, or damage to floors, walls, door frames, baseboards, or any other surfaces during delivery.
Clear access: Customers must ensure that all pathways, hallways, stairwells, and rooms are clear and accessible. Dimensions are provided on each product page — please verify that your space can accommodate your order before purchasing.
Tight spaces: ARLUXX™ and its delivery partners will make every reasonable effort to deliver items safely. However, we are not liable for any incidental property damage resulting from navigating tight or restricted spaces (narrow hallways, low ceilings, sharp corners, etc.). If a space is deemed unsafe or inaccessible by the delivery team, delivery may be refused without refund of shipping fees.
Elevator & building access: For condo or apartment deliveries, customers are responsible for reserving elevator access and obtaining any required building permits or approvals prior to the scheduled delivery date.

By accepting delivery, the customer acknowledges that the delivery space was adequately prepared and that ARLUXX™ bears no responsibility for any property damage incurred during the delivery process.